One shift, start to handoff
Walk the shift. Watch the record build.
Scroll through service from the 06:57 call-out to the morning handoff. Every stage you pass writes itself into the operating record on the right.
Call-out
The day breaks before it starts.
A prep cook calls out. Relay ties it to the published schedule, the prep list and the work that suddenly has no owner — then records who covered it.
Prep
The quiet hour that decides the night.
Opening and prep work carries a name, a due time and a done time. Nothing lives only in someone's head or on a taped-up sheet.
6:12 PM
Grill · plate up
Doors
Who is actually here?
Clocked in, starting soon, on break, no-show. The manager sees the room without walking the building twice.
Push
Problems need an owner, not a group chat.
Issues raised from the floor get an owner, a timestamp and a status, so nothing dissolves into the noise of service.
7:48 PM
Mid-service · the push
Close
Finished means finished, with a name on it.
Close work completes with owners, notes and evidence where it matters — and the uncomfortable truth when something did not get done.
10:36 PM
Close · reset
Review
The morning walks into a record.
Yesterday is legible: what happened, who handled it, what still needs attention. No rumours, no archaeology.
Inspect the record
Last night, in four parts.
Marcus · covering prep
Complete
- Exception
- Original prep cook call-out at 06:57.
- Evidence
- Coverage accepted in Relay with an 08:15 ETA.
- What happens next
- Nothing outstanding before doors.
Who closed last night?
Relay turns “I thought somebody did it” into a name, a time, a note and a follow-up.
Fryer filtration
Owner: Taylor
Walk-in temperature
Owner: Marcus
Prep station reset
Owner: Manager handoff
Close note posted
Owner: Shift lead
Operational honesty
Things Relay can help with.
- The printer starts screaming at 7:14.
- Chef says “easy night.”
- Table 42 suddenly has six allergies.
- The dish pit floods at 9:40.
- Who is actually working.
- Who accepted coverage.
- What opening work is unfinished.
- What the next manager needs to know.
Bring the shift that keeps biting you.
We’ll walk through the real service, the systems beside it, and where Relay could own one workflow.